Frequently Asked Questions

Read this once and there should be no surprises left in an order from Bringing Up Baby.

How long will my order take?

Two stages: 1–2 business days to pick and pack, then 3–7 business days in transit. That is 4–9 business days in total, with tracking emailed as soon as the carrier scans it.

How much is shipping?

Spend $49.00 or more and shipping is free; otherwise a single flat rate of $5.99 applies.

Do you ship outside the United States?

We do not ship abroad. Anywhere in the US is fine, Alaska and Hawaii included.

Can I collect my order from the shop?

No — everything ordered online goes out by carrier. The shop itself is at 663 E Broadway, Boston, MA 02127, United States and opens Mon–Sat 10:30–17:00 · Sunday 11:00–16:00.

What can I pay with?

Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay — that is the full list. Card details never touch this website; the provider handles them.

Can I return something?

Yes. Unused, 30 days, and we pay the postage if we sent the wrong thing. Everything else is on the Refund and Returns Policy page.

How fast are refunds?

Once the return is checked in, 5–7 business days. Banks typically take another one to five days to display it.

Can I cancel an order?

Certainly, provided nothing has been picked. Realistically 12 hours on a business day, then it becomes a return.

Is my card safe?

Your card details go directly to a PCI DSS compliant provider. Nothing card-related is stored on this server.

How do I reach a person?

Either [email protected], answered inside 1 business day, or (617) 765-8208 during shop hours (Mon–Sat 10:30–17:00 · Sunday 11:00–16:00) if you would rather talk.

Still stuck?

Bringing up Baby
663 E Broadway, Boston, MA 02127, United States
Phone: (617) 765-8208
Email: [email protected]
Hours: Mon–Sat 10:30–17:00 · Sunday 11:00–16:00