Refund and Returns Policy
We would far rather take an item back than have it sit unopened in a cupboard.
Return window
You have 30 days from the delivery date to request a return. Start it by emailing [email protected] with your order number and what you would like to happen.
Condition we can accept
- Unused and re-sellable, with tags, caps, seals and fixings still attached.
- In the original packaging wherever that packaging is part of the product’s protection.
- Complete — straps, fasteners, hardware, manuals and spare parts included.
What we cannot take back
- Items that have been used, installed, mounted, drilled or modified.
- Anything opened past a hygiene or safety seal.
- Products cut, mixed or made to your own measurements.
- Gift cards, and clearance items marked final sale on the product page.
Who pays return postage
- Our mistake — wrong item, missing part, damaged in transit or faulty: we email a prepaid label and it costs you nothing.
- Change of mind — wrong choice, no longer needed, ordered twice: you cover return postage, and the original shipping charge is not refunded.
Refunds
Once the return is checked in, the refund goes back to the original payment method within 5–7 business days. How quickly it shows on a statement is up to your bank or card issuer, usually another one to five days. We email you the moment it is sent.
Exchanges
The fastest exchange is a return plus a new order: place the replacement whenever you like and we refund the returned item as soon as it reaches us. Nothing then waits on stock we cannot promise.
Faulty goods
A manufacturing fault is covered for the manufacturer’s full warranty period, not just the return window. Send photographs and the order number and we will arrange a repair, replacement or refund — whichever the manufacturer’s terms allow.
Where to send a return
Bringing up Baby
663 E Broadway, Boston, MA 02127, United States
Phone: (617) 765-8208
Email: [email protected]
Hours: Mon–Sat 10:30–17:00 · Sunday 11:00–16:00
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.